EXCHANGES AND RETURNS
EXCHANGES
After the return if you want to exchange a product, you can choose a piece of equivalent value or by adding different pieces whose final value is equivalent to the returned product.
To make the exchange you must contact us by e-mail: [email protected] or by WhatsApp +55 (11) 94147.1440.
The exchange of the product will be carried out within 7 days after receipt of the same in our studio, as long as it is in perfect condition, unused and in its original packaging.
All costs arising from the return of the product will be responsibility of the customer.
RETURNS
The product can be returned within 7 days of receipt - as long as it is in perfect condition, unused and in its original packaging.
If you want to return the product due to misuse, we will not accept a return.
To make a return, you must contact our customer service through the email: [email protected] or by WhatsApp +55 (11) 94147.1440.
All costs arising from the return of the product will be responsibility of the customer.
According to Art. 49, the consumer can withdraw from the contract, within 7 days from his/her signature or the act of receiving the product or service, whenever the contracting for the supply of products and services takes place outside the commercial establishment, especially by phone or at home.
REFUND
We have available forms of reimbursement:
Credit card reversal or bank transfer.
The method by which the amount will be returned depends on how the payment was made.
